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Out-of-court settlements to individuals claiming acoustic shock injury now total more than £10 million and more claims are expected to be filed by potentially thousands of call centre employees now at risk.
The rising issue for call centre employees is due largely to the computer based headsets that are used with Internet Protocol voice packages. They simply do not offer wearers even the basic levels of personal protection that are currently included with the industry standard call centre telephone headsets.
A Manchester council has saved over £1.5m by cracking down on bogus compensation claims. This year, Tameside council paid £40,054 to settle personal injury claims compare to £1.6m in 2001. Last year the insurance industry paid out over £7bn in compensation.
Tameside's new hardline stance has led to it winning ninety percent of cases it challenges in court.
Blackburn Rovers, a Barclays Premiership club, thought that when it came to insurance coverage for their players they were well insured, since they dished out £13,000 per year for insurance premiums, but a court ruling has showed them that they made a costly mistake - a £4 million one.
The case should prove as a wake up call for all football clubs to look more carefully at their coverage and to evaluate if it is better to pay for insurance or just carry the risk of injury them selves.
Health and safety is an important element of public life and especially in the working environment, where most of us spend so much of our time.
However, in the ever increasing world of litigation some rulings have gone over the top, in an attempt to ward of compensation claims from injured employees or members of the public.